We have a 14 day returns policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, in the original packaging, and you will need your receipt or proof of purchase.
To start a return, you can contact us at Info@slippifys.de . If your return is accepted, we will send you a return label as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can contact us at any time with return questions at Info@crozysocken.de .
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive an incorrect item so that we can evaluate and correct the issue.
Exceptions / Disposable items
Certain types of items cannot be returned, such as perishable goods. We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
exchange
The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we receive and inspect your return and let you know whether or not the refund is approved. If approved, the refund will automatically be applied to your original method of payment. Please remember that it may take some time for your bank or credit card company to process and post the refund.